If you are a visitor from outside the United States, the personal information you provide may be transferred to, stored, and processed within the United States or other countries where Serve Interactive maintains facilities or business operations.
Serve Interactive only collects personal information on a voluntary basis. If an on-line visitor submits information to Serve Interactive, it will usually take the form of either: (1) the purchase of goods or services though our on-line stores, (2) product or account registration, or registration for on-line game participation, (3) player match-up services, (4) message boards or forums, (5) invite e-mails, (7) a consumer complaint, (8) surveys, (9) customer service or technical support, and/or (10) newsletters. Personal information collected may include your name, and/or e-mail address. We do not require this information to gain access to our websites, however, you will not be able to utilize certain products, services, or features that require registration or receive materials such as newsletters unless such information is provided.
Visitors purchasing products or services will be required to provide additional information such as a valid credit card number, expiration date, and billing addresses.
Please note that, depending on the Serve Interactive website that you are visiting, many of the activities listed above may not be available and, as such, personal information may not be collected.
The personal information you provide Serve Interactive will allow us to fulfill your product or service order; alert you of new products or services, features, or enhancements; handle/route your customer service or technical support questions or issues; to send invite emails; and/or notify you of upgrade opportunities, promotions, or special events and offers. Serve Interactive may enhance or merge the personal information collected at a Serve Interactive website with data from third parties in order to update your contact information, perform market analysis, or improve our products, services, or systems. Serve Interactive does not provide your personal information to other companies or organizations.
Lastly, we may use your personal information for internal marketing, profiling, or demographic purposes, so we can adapt our products and services to better suit your needs. We do this to better understand and serve our customers.
Special Offers and Updates
We will occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice” section below.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, in accordance with your wishes.
Invite via email
If you choose to use our invite via email feature, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. Serve Interactive does not store this information and uses it for the sole purpose of sending this one-time email and to track the success of our referral program.
When you are asked for information while on a Serve Interactive website, you are sharing that information with Serve Interactive, and its various affiliates companies, unless specifically stated otherwise. As a result of this sharing, you may receive communications from any of Serve Interactive's affiliates. From time to time, Serve Interactive may use third party contractors to collect and process personal information on its behalf (for product and prize fulfillment, credit card processing, etc.).
In addition, some services are provided in conjunction with partner companies. If your personal information is being collected by a company other than Serve Interactive and not on Serve Interactive’s behalf, you will be notified at the time the information is collected. If you do not want your information shared, you can choose not to allow the transfer of information by not using that particular service or by not providing any information at that time.
Please be aware that we cannot control the activities of third parties to whom we provide data, and as such we cannot guarantee that they adhere to the same privacy and security procedures as Serve Interactive.
We reserve the right to disclose your personal information as required by law or in special cases when we have reason to believe that disclosing such information is necessary to identify, contact, or bring legal action against you if you are violating the Terms of Service or Use Agreements for a Serve Interactive website or product, or may be causing injury to or interference (intentionally or unintentionally) with Serve Interactive's rights or property, other users of a Serve Interactive website or product, or anyone else who could be harmed by your activities. We also reserve the right to disclose your personal information if we have a good faith belief that it is necessary to prevent fraud or other illegal activities.
As with any business, your personal information is also an asset of Serve Interactive and will become part of our normal business records. As such, we may also disclose your personal information to a third party if we decide to sell a line of business to that third party, so you can continue to receive service and information in connection with that line of business with as little disruption as possible. Similarly, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred to Serve Interactive 's successor or assign.
Serve Interactive websites may also have message boards, forums, and/or chat areas, where users can exchange ideas and communicate with one another. When posting to a message board, forum, or chat area, please be aware that the information is being made publicly available on-line and the user does so at his or her own risk. For certain forums, anyone posting or replying to a post may be doing so using their their full first and last name -- with the option to also display the name of their primary in-game characteror username. If your personal information is posted on one of our community forums, you may contact us at email@example.com to request removal. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Serve Interactive allows you to control the way that we use personal identifying information that we might obtain. At the time you provide personal information, Serve Interactive may give you the option of declining any future offers or information about new products, promotions, or services. In addition, many of the "mailings" Serve Interactive may send you, such as newsletters, have procedures within them to cancel the receipt of any future mailings. Lastly, you may be given the opportunity to "opt-out" of certain features or functionality. See the applicable feature's FAQ or information page for more details.
Under California law, our customers that are California residents may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. As detailed above, we do not share our customer's personal information with unaffiliated third parties for direct marketing purposes without their approval.
Children Under 13
Once a child states that his/her age is under 13, we do not collect or store any personally identifiable information such as name, addresses, or email address.
Note to Parents
We recognize a special obligation to protect personal information about young children. We urge parents to instruct their children to never give out their real names, addresses, or phone numbers, without permission, when on-line. Teenagers under the age of 17 and over the age of 12 should encourage their parents to review this policy and to contact us if they would like to evoke our opt-out policy or to raise any concerns.
As is true with most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we offer you, to improve marketing, analytics, or website functionality.
Serve Interactive and our partners, such as marketing partners and analytics providers, may use tracking technologies such as cookies, beacons, tags and scripts. These technologies are used in analyzing trends, administering the websites, tracking users’ movements around the websites, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well aggregated basis.
We may also use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. For this reason, these types of clear gifs are tied to personally identifiable information.
We, and third parties with whom we partner to provide certain features on our websites or to display advertising based on your web browsing activity, use Local Storage such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.
An Internet protocol ("IP") address is the unique number assigned to your server or Internet Service Provider ("ISP"). Serve Interactive may track such IP addresses for system administration, to report aggregate information, site tracking, security purposes, or to prevent our servers from being abused. See tracking technology discussion above.
In some cases, we may not be able to delete your personal information and will retain and use our information as long as necessary to comply with our legal obligations, resolve disputes, and/or enforce our agreements.
Please note that the deletion of your data will lead to the termination of your account and all applicable services.
The security of your personal information is important to us. Serve Interactive has taken steps to assure that all information collected will remain secure and in its original form, i.e. free from any alteration. As such, access to all personal information is strictly controlled. When credit card information is transmitted, for example, we use industry standard, SSL (secure sockets layer) encryption. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.
In addition, we will take reasonable steps to assure that third parties to whom we transfer any data will provide sufficient protection of personal information.